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Basic Principles of Care

1. Foundations of Care Practice
2. Your Role in Health and Social Care
3. Three Fundamental Values of Care
4. Promoting Person-Centred Care and Individual Autonomy
5. Laws and Regulations in Health and Social Care
6. Safeguarding Adults and Children – Duty of Protection in Care Settings
7. How to Safeguard and Protect Individuals from Harm in Healthcare Settings
8. Role of Effective Communication and Skills in Health and Social Care
9. How to Maintain Health and Safety Standards in Healthcare Settings
10. Importance of Continuing Professional Development (CPD) in Health and Social Care
11. Understanding and Using the Recovery Position
12. Takeaways from Basic Principles of Care

Understanding the 15 Standards of Care

1. Understanding & Mastering the Role You Are Going to Perform
2. Personal Development of the Health Care Assistants (HCA’s)
3. Duty of Care
4. Communication
5. Person Centered Care
6. Equality, Diversity & Inclusion
7. Understanding Mental Health and Learning Disabilities
8. Safeguarding Adults
9. Privacy and Dignity
10. Fluids and Nutrition
11. Infection Prevention And control
12. Basic Life Support
13. Handling Information
14. Protecting Children
15. Health & Safety
16. Takeaways from 15 Standards of Care

Understanding Mental Health and its Consequences

1. A Background of Mental Health
2. Understanding Mental Health and its Consequences
3. Common Types of Mental Health Problems
4. Causes of Mental Health Problems
5. A Duration of Mental Health Problems
6. Treatment of Mental Health
7. Myths and the Facts about Mental Health
8. Takeaways from the Mental Health Learning

Introduction to Duty of Care

1. Defining Duty of Care
2. Key components of Duty of Care
3. Duty of Care’s influence on Health and Social Care Professional
4. Duty of Care and its Legal Framework in Health and Social Care Profession
5. Key Protocols and Duty of Care in Health and Social Care
6. Complaint Handling Process in Health and Social Care
7. Reporting on the Incidents in Health and Social Care
8. Benefits of Upholding Duty of Care
9. Takeaways from Duty of Care Learning

Food Hygiene for Health and Social Care

1. Introduction to Food Hygiene
2. Food Safety Rules and Regulations
3. Understanding Food Contamination and Hazards
4. The Four Cs of Food Hygiene
5. HACCP (Hazard Analysis and Critical Control Points)
6. Food Hygiene Ratings and Inspections
7. Foodborne Illnesses and Their Prevention
8. Personal Hygiene for Food Handlers
9. Safe Food Storage and Handling
10. Cleaning and Disinfection Procedures
11. Monitoring and Auditing Food Hygiene Standards
12. Emergency Procedures and Incident Management
13. Supporting Individuals in Food Preparation
14. Waste Management and Food Disposal
15. Whistleblowing and Reporting Poor Hygiene Practices

Communication in Health and Social Care Industry

1. Introduction: Why Communication Matters in Health and Social Care
2. Principles of Effective Communication in Care Environments
3. Forms of Communication: Verbal, Non-Verbal, Written, and Digital
4. Communication Models and Theories in Practice
5. Formal vs Informal Communication in Care Settings
6. Key Communication Skills for Health and Social Care Professionals
7. Barriers to Effective Communication and How to Overcome Them
8. Communicating with Vulnerable Groups: Children, Elderly, and Disabled Individuals
9. Cultural, Language, and Emotional Factors in Communication
10. The Role of Empathy, Active Listening, and Trust in Care Communication
11. Interprofessional and Organisational Communication in Health and Social Care
12. Legal, Ethical, and Confidentiality Considerations in Communication
13. Communication Effectively in Your Organisation
14. Communicating in Challenging Situations
15. Use of Technology in Communication: Telehealth, EHR, and Digital Records
16. Improving Work Relations with Effective Communication
17. Reasons Why Communication is Important in the Health and Social Care Industry
18. Healthcare Professional’s Role as a Good Communicator
19. Summary and Key Takeaways for Communication in Health and Social Care

Safeguarding Adults in Health and Social Care Industry

1. How Safeguarding Adults is Defined in the Health and Social Care Industry
2. Legal Framework Applicable to Safeguarding Adults – Industry Perspective
3. UK Government Input to the Safeguarding of Adults – Making Safeguarding Personal (MSP)
4. Regulatory Bodies and the Local Authorities’ Role in This Domain
5. What is Vulnerability, and Why Are Adults Classified as Vulnerable in Health and Social Care?
6. What is Abuse and How the Referral System Works in the Industry
7. How the Safeguarding of Vulnerable Adults Process Could Be Improved
8. Industry Best Practices in Safeguarding Vulnerable Adults
9. Vulnerable Adults and Their Needs
10. Safeguarding of Vulnerable Adults: Dilemmas
11. Vulnerable Adults and Their Special Needs
12. Statistics About the Safeguarding of Vulnerable Adults in Health and Social Care Profession
13. Legal and Ethical Implications in the Safeguarding of Vulnerable Adults
14. How Can We Improve the Safeguarding of Vulnerable Adults in Health and Social Care Profession
15. Benchmarking the Safeguarding of Vulnerable Adults in Health and Social Care Profession
16. Future of Safeguarding Vulnerable Adults and CQC Guidelines
17. Takeaways from Safeguarding Adults in Health and Social Care Industry

Fire Safety Awareness

1. Understanding the Basics of Fire Safety Awareness
2. The Critical Importance of Fire Safety Awareness
3. Fire Triangle and its Elements
4. Characteristics of Fire, Smoke, and Toxic Fumes.
5. The Consequences of Poor Fire Safety Awareness
6. Fire Safety Awareness and Relevant Risk Assessment
7. Educating Care Staff on Fire Prevention
8. Local Fire Safety Protocols and Different Stakeholders Responsibilities in a Fire Incident
9. How to Deal with a Fire Incident
10. Different Types of Fire Extinguishers and their Usage
11. Understanding the Evacuation Procedures and Escape Routes
12. Role of Training in Fire Safety Awareness
13. Takeaways from Fire Safety Awareness Learning

First Aid Awareness

1. Introduction: The Importance of First Aid in the Workplace
2. Workplace Emergencies: Types and Common Scenarios in Care Settings
3. Legal Requirements and Responsibilities of Employers
4. Risk Assessment and First Aid Provision Planning
5. Role of the First Responder – Assessing Safety, Seeking Help, and Acting Decisively
6. The 6 Rs: A Simple Framework for Responding to Emergencies
7. Understanding and Using the Recovery Position
8. Basic First Aid Techniques – Cuts, Burns, Fractures, Choking, Cardiac Arrest
9. Mental Health Crises – Recognising and Responding with Empathy
10. The Human Element: Empathy and Mental Health First Aid
11. Training and Preparedness: Equipping Employees for Success
12. Stocking and Maintaining First Aid Kits – Practical Guidelines
13. Takeaways: The Lifesaving Impact of First Aid

COSHH

1. Why COSHH Awareness Matters in Health and Social Care
2. What Is COSHH? Definitions and Scope
3. Key Hazardous Substances in Health and Social Care Settings
4. COSHH Hazard Symbols and Their Meanings
5. Health Risks from Hazardous Substances – Short-Term and Long-Term Effects
6. COSHH Regulations (2002) - Amended in 2004
7. COSHH Regulations and Employer’s Responsibilities
8. COSHH Regulations and Care Workers’ Responsibilities
9. Conducting a COSHH Risk Assessment – Steps and Templates
10. How COSHH Impacts the Workplace Settings- Clients/Patients’ Health in the Care Environment
11. Takeaways from COSHH Learning

Learning Disabilities and Autism

1. Introduction to the Topic
2. What is meant by Learning Disability
3. Key Features of Learning Disabilities
4. What is meant by Autism
5. How Learning Disabilities and Autism Interact
6. Common Misconceptions and Stereotypes
7. Early Signs and Diagnosis
8. Mental Health Considerations
9. The Role of Health & Social Care Professionals
10. Supporting People with Learning Disabilities and Autism
11. Ethical Considerations: Autonomy, Dignity, and Informed Consent
12. Takeaways: Learning Disabilities and Autism in Health & Social Care Profession

RIDORR

1. What is RIDDOR- Introduction to RIDDOR in Health and Social Care
2. Importance and Purpose of RIDDOR in Health and Social Care
3. Basic Definitions under RIDDOR
4. Responsibilities of Employers and Health Care Workers
5. Process Of Reporting
6. Common Situations in Health and Social Care Settings
7. Consequences of Non- Compliance and Sources for Compliance
8. Takeaways from RIDDOR Learning

Information Governance & CS Awareness

1. Introduction to Information Governance & Cybersecurity in Health and Social Care
2. Why Information Governance Matters – Trust, Safety, and Compliance
3. Understanding the Importance of Data Security in Health and Social Care
4. Changes in Data Protection Law: The 1998 Act, GDPR, and UK Data Protection Act 2018
5. Types of Data in Health and Social Care
6. The Seven Fundamental Principles of the GDPR
7. The Caldicott Principles
8. Common Cybersecurity Threats in Health and Social Care
9. Data Breaches – Causes, Impacts, and Reporting Requirements
10. Best Practices for Safe Data Handling and Storage
11. Staff Responsibilities
12. Organizational Duties – Training, Auditing, and Incident Response Plans
13. Takeaways from the Information Governance & CS Awareness Learning

Moving and Handling in Health & Social Care Profession

1. Recognise Manual Handling Risk Factors and How Injuries Can Occur.
2. Understanding Employer’s and Employee’s Responsibilities Under Relevant National Health & Safety Legislation, Including the Most Recent Versions of The Manual Handling Operations Regulations.
3. Understand Responsibilities Under Local Organizational Policies for Moving and Handling.
4. Know Where Additional Advice and Information Can Be Sought Relating to Moving and Handling Issues.
5. Use an Ergonomic Approach to Manual Handling and Other Work Tasks, Leading to Improved Working Posture.
6. Understanding the Principles of Good Back is to Promote General Musculoskeletal Health.
7. Understand the Principles of Safer Handling.
8. Know the Factors to be Included in Undertaking a Dynamic Risk Assessment before Undertaking a Moving and Handling Activity.
9. Understand How the Organization Uses Its Risk Management Processes to Inform Safe Systems of Work.
10. Choose Suitable Risk Control Strategies, Resources, and Support Available to Facilitate Good Practice Following a Risk Assessment Appropriate to the Staff Member’s Role.
11. Provide Patients with the Best Quality Care Using Appropriate, Safe, and Dignified Moving and Handling Strategies.
12. Understand Standard Human Movement Patterns as a Prerequisite to Moving and Handling People.
13. Understand How Multidisciplinary Team Communication and Risk Assessments Ensure the Safe Handling of Patients.
14. Takeaways from Moving and Handling Learning.

Privacy and Dignity

1. Introduction: What Are Privacy and Dignity in Health and Social Care?
2. Why Privacy and Dignity Matter: Ethical, Legal, and Human Perspectives
3. Core Concepts: Understanding Personal Space, Autonomy, and Respect
4. UK Legislation Protecting Privacy and Dignity in Care Settings
5. Principles of Person-Centered Care and Their Link to Dignity
6. Applying Person-Centered Values in Daily Practice
7. Factors That Risk or Violate an Individual’s Dignity
8. Organizational and Staff-Related Challenges to Dignity
9. Effective Communication to Uphold Dignity in Care
10. Active Listening, Empathy, and Cultural Sensitivity in Practice
11. Best Practices for Ensuring Privacy and Dignity in Diverse Care Contexts
12. Recognizing and Responding to Violations of Dignity
13. Whistleblowing: Legal Framework, When and How to Act
14. Final Takeaways: Creating a Respectful and Dignified Care Environment

Infection Prevention and Control

1. Introduction to Infection Prevention and Control
2. The Importance of Infection Prevention and Control in Healthcare Settings
3. Common Healthcare-Associated Infections (HCAIs)
4. Standard Infection Control Precautions (SICP)
5. Hand Hygiene – The Five Moments and Proper Technique
6. Personal Protective Equipment – Use, Removal, and Disposal
7. Sharps Safety and Occupational Exposure Management
8. Blood and Bodily Fluid Spill Management
9. Environmental and Equipment Management
10. Decontamination Levels
11. Infection Risk Assessment and Control Planning
12. Organizational IPC Policies and Procedures
13. Microbiology and Infection Transmission
14. Takeaways from the Infection Prevention and Control Learning

Preventing Radicalisation in Health & Social Care Settings

1. What is meant by Radicalisation, Extremism and Terrorism
2. The PREVENT Agenda: Objectives and Importance
3. The Health Sector’s Role in the CONTEST Strategy
4. Professional Responsibilities in Safeguarding
5. Recognising Indicators that Radicalisation may be Taking Place
6. Understanding Vulnerability Factors That Can Make Individuals Susceptible to Radicalisation
7. Action to Take if There Are Concerns About Radicalisation and the Referral Process
8. Understanding the Importance of Sharing Information and the Consequences of Failing to Do So
9. Takeaways from Preventing Radicalisation in Health & Social Care Settings

Lone Worker

1. Understanding Lone Working in Health and Social Care
2. Introduction to Lone Worker
3. Common Risks and Challenges Faced by Lone Workers
4. Roles and Responsibilities
5. Conducting Lone Worker Risk Assessment
6. Preventive Measures and Safety Protocols
7. Key Roles and Responsibilities of Employers and Employees
8. Policies and Procedures for Lone Working Safety
9. Educating Care Staff on Fire Prevention
10. Communication, Reporting, and Escalation Systems
11. Emotional Intelligence – Listening, Boundaries, and Respect
12. Training for Lone Workers
13. Supervision and Support
14. Takeaways from the Lone Workers Learning

Basic Life Support

1. Understand the purpose of Basic Life Support (BLS)
2. Recognise the importance of early intervention in cardiac emergencies
3. Describe the Chain of Survival and its five key steps
4. Ensure scene safety before approaching a casualty
5. Assess the responsiveness of an unresponsive person
6. Call emergency services (999) promptly when needed
7. Check for normal breathing using the look, listen, and feel technique
8. Perform chest compressions with correct depth and rate
9. Deliver effective rescue breaths using the head tilt–chin lift technique
10. Apply the complete cycle of CPR, including hands-only CPR when necessary
11. Use an Automated External Defibrillator (AED) safely and effectively
12. Follow AED prompts and ensure safe defibrillation
13. Respond appropriately to child’s choking
14. Respond appropriately to infant choking
15. Adapt BLS techniques for infants and children
16. Place a breathing but unconscious person in the recovery position
17. Understand when it is appropriate to continue or stop CPR
18. Identify common mistakes and correct techniques in BLS
19. Recognise the importance of certification and ongoing BLS training

Record-Keeping and UK GDPR Compliance

Introduction: Why Record-Keeping Matters Under UK GDPR
Understanding the UK GDPR: Key Principles and Objectives
Legal Framework: What Does UK GDPR Require From Organisations?
The Role of the ICO and Regulatory Oversight
Defining Personal Data and Special Category Data
Accountability and Documentation: Building the Compliance Culture
What Are Records of Processing Activities (RoPA) and Who Needs Them?
Managing Data Subject Rights Through Effective Record-Keeping
Data Protection Impact Assessments (DPIAs): When and How to Use Them
Handling Data Breaches: Reporting Duties and Incident Logs
Retention Policies: How Long Should You Keep Personal Data?
Data Minimisation and Purpose Limitation: Core Record-Keeping Practices
Working With Third Parties: Contracts and Compliance Records
Staff Training and Internal Accountability Measures
Challenges in Record-Keeping: Common Pitfalls and How to Avoid Them
Summary and Key Takeaways for Health and Social Care Organisations

Positive Behavior Support

1. Introduction
2. Person-Centered Approach
3. Understanding and Preventing Challenging Behavior
4. Teaching and Reinforcing Positive Skills
5. Collaboration Across Stakeholders
6. Positive Relationships and Trust-Building
7. Data-Driven Decision Making
8. Empowerment and Advocacy
9. Long-Term Impact
10. Takeaways from Positive Behavior Support Learning

Equality, Diversity and Inclusion for Health & Social Care Professionals

1. Introduction: Why Equality, Diversity, and Inclusion Matter in Health and Social Care
2. Defining Equality, Diversity, and Inclusion – Key Concepts and Distinctions
3. The Value of Equality, Diversity, and Inclusion in Person-Centered Care
4. Understanding Identity and Individual Differences in Care Settings
5. Barriers to Equality, Diversity, and Inclusion
6. Legal Framework Applicable to Equality, Diversity, and Inclusion
7. Creating Inclusive Care Environments: Language, Behaviour, and Accessibility
8. Promoting Equality and Dealing with Discrimination in the Care Environment
9. Supporting Bodies in the Care Environment to Achieve Equality, Diversity and Inclusion
10. Equality, D&I and Industry’s Best Practices

Health Safety & Welfare

1. Introduction to Health, Safety & Welfare in Care Settings
2. Organization’s Commitment to Delivering Services Safely and Effectively
3. Health and Social Care Compliance
4. Health and Safety Consultation and How to Assess Local Policies and Procedures
5. Workplace Safety and Practical Application of COSHH and RIDDOR
6. Understanding Hazards, Risks, and Risk Assessment
7. Five Step Risk Assessment Process - Identification and Implementation
8. Common Workplace Hazards
9. Health and Safety Reporting: Understanding Policies and Procedures
10. Why it is Important to Report Incidents
11. Takeaways from Health Safety and Welfare

Conflict Resolution

1. Introduction: Why Conflict Resolution Matters in Health and Social Care
2. Understanding the Nature and Sources of Conflict in Care Settings
3. Types of Conflict: Interpersonal, Interprofessional, and Organisational
4. Early Signs and Stages of Conflict Escalation
5. The Impact of Unresolved Conflict on Patients, Staff, and Services
6. Principles and Goals of Effective Conflict Resolution
7. Communication Techniques for De-Escalating Conflict
8. Empathy, Active Listening, and Emotional Regulation in Conflict Situations
9. Conflict Styles: Avoiding, Accommodating, Competing, Compromising, Collaborating
10. Conflict Resolution Models: LEAPS, DESC, and Interest-Based Approaches
11. Handling Conflict with Patients and Families: Best Practices
12. Cultural and Ethical Considerations in Conflict Resolution
13. Documentation and Reporting Requirements in Conflict Scenarios
14. Training, Reflection, and Continuous Improvement in Conflict Management
15. Implementation and Importance of Comprehensive Training Programs and Continuous Improvement Strategies
16. Summary and Key Takeaways for Conflict Resolution in Health and Social Care

Handling Medication & Avoiding Drug Errors

1. What is the Importance of Safe Medication Handling in Health and Social Care
2. Key Regulatory Frameworks for Medicine Management in the UK
3. Responsibilities of Health and Social Care Professionals in Medicine Management
4. UK Guidelines and Regulatory Frameworks for Medication Management
5. Types, Classifications and Uses of Medications
6. Medication Administration: The Five Rights
7. Medication Errors: How to Report and Prevent them
8. How to Store, Handle and Dispose of Medications
9. How Technology Improve Medication Safety and Reduce Drug Errors
10. Takeaways from Handling Medication and Avoiding Drug Errors

Epilepsy Awareness

1. Introduction to Epilepsy: Importance in Health and Social Care
2. What Is Epilepsy? Clinical Definition and Key Statistics
3. Types of Epilepsy
4. Understanding Focal vs Generalised Seizures
5. How to Recognise and Respond to Epilepsy Events in Healthcare Settings
6. Medical Treatment and Management Strategies to Deal with Seizures
7. Holistic Approaches: Lifestyle, Diet, and Psychological Care
8. Psychosocial and Practical Approaches to Support Epilepsy Patients and Families
9. Supporting Independence, Employment, and Education
10. Emergency Planning and Risk Management in Daily Living
11. Legislation and Policies Regarding Epilepsy Care in Health and Social Care Environment
12. National Guidelines – NHS and NICE Policies on Epilepsy Care
13. Takeaways from Epilepsy Awareness

Dementia Awareness

1. What is Dementia?
2. Significance and Relevance of Dementia in the UK Different Types of Dementia
3. Early Signs and Symptoms of Dementia-Recognizing and Screening
4. Risk Factors, Importance of Timely Diagnosis, and Standardised Assessment Tools for Dementia
5. What are Diagnostic Protocols and Assessment Tools in Dementia Care
6. Management Strategies in Dementia Care for Health and Social Care Workers
7. What an Effective Communication and Person-Centered Care Play Role in Dementia Care
8. Role of Family, Healthcare Professionals and Community in Dementia Care
9. Takeaways from Dementia Awareness Learning

Prevention and Management of Violence and Aggression

1. Introduction: Understanding Violence and Aggression in Care Settings
2. Why Violence Prevention Matters in Health and Social Care
3. Types of Violence and Aggression in Care Environments
4. Root Causes and Triggers of Aggressive Behavior
5. Recognizing Early Warning Signs of Escalation
6. Conducting Effective Risk Assessments for Violence Prevention
7. Effective Strategies for Managing Aggression
8. Legislation and Professional Frameworks
9. How to Create a Safe Environment Using Policies, Procedures, and Staff Training
10. How to Support Professionals After a Violence Incident
11. Takeaways from Prevention and Management of Violence and Aggression

Safeguarding Children & Child Sexual Exploitation

1. What is meant by Safeguarding Children
2. Key Principles of Safeguarding Children
3. Types of Harm in Safeguarding Children
4. What is Child Sexual Exploitation
5. Signs & indicators of possible CSE
6. Where does CSE happen
7. Risk factors
8. Legal Framework for Safeguarding Children
9. Myth Busting
10. What steps should be taken if you believe a child is at risk of sexual exploitation
11. Takeaways from the Safeguarding Children & Child Sexual Exploitation Learning

Diabetes Awareness

1. Introduction: What is Diabetes
2. Types of Diabetes
3. Symptoms and effects of Diabetes
4. Risk Factors for Diabetes
5. Prevention and Management of Diabetes
6. Complications of Diabetes
7. Raising Awareness: The Role of Education and Support
8. The Importance of Early Detection
9. Living with Diabetes: Tips for a Healthy Life
10. Regular Health Checks: Eye and Foot Car
11. Takeaways from Diabetes Awareness Learning

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